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Good News, Bad News and Apologies

First, The Apologies…

Recent subscribers of Domain Spoon are already aware of the problems the application experienced during the latter part of November and all of December.  Due to a few recent changes in the Moz.com API, the application became virtually unusable when submitting anything over 5 URLs.

At first, I didn’t know what had caused the problem.  Even under “normal” circumstances, the Moz.com API would occasionally drop out for a few hours and then mysteriously come back.  Sometimes it would be down for a day and then return the next day.  Unpredictability is par for the course when your application relies on external APIs.  It’s been our primary challenge from the beginning.

However, this time was different.  This time, Moz made changes to the format of some of the API calls.  By the time I realized this, the application had already been down for a couple of weeks.  These changes could not have come at a worse time.  My application developer had become “MIA” shortly before this occurred, and due to some personal issues in my life I was unable to hire a new programmer to make the necessary modifications in the code to handle the changes made to the Mozscape API.

For all the trouble this has caused my clients, I am truly sorry.  I take full responsibility for these problems (or, more accurately, my slow response to them).  That is why I will be contacting each of you very shortly to offer a free month of service to any paid subscribers affected by the outage.  It is my hope that this will help make up for any inconvenience this has caused.

The Bad News…

Domain Spoon is still “broken” for the time being.  It takes a while for a new programmer to reverse-engineer someone else’s code.  My goal, however, is to have the application fully functioning by the middle of January… February 1st at the latest.

Also, until the new fixes have been tested, we may have to temporarily lower the maximum number of URLs that can be processed at one time.  Luckily, very few users ever drop a batch of 100,000 domains into Domain Spoon (most submit batches of 5,000 or 20,000 at the most).

The Good News…

My new developer is hard at work.  Once the application is up and running again, I’ll post an update to let everyone know.  I’ll also be contacting any subscribers who were affected by the service disruption to offer 2 free months of access to Domain Spoon.

The short-term plan is to make Domain Spoon more stable, faster and capable of handling more users at a time.  This should be accomplished by the end of February.

The long-term plan is to add new features for SPAM checking, better estimated PR checking and more.

If you have been affected by the Domain Spoon outage, please contact me through the Domain Spoon Contact Form… if you don’t hear from me first.

Sincerely,

Bradley Chapple

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